EDUCATION/QUALIFICATIONS

• Required: High school diploma or equivalent
• Preferred: Certification in CPR, First Aid, and CPI (Crisis Prevention Intervention)

EXPERIENCE

• Preferred: Experience in clerical, administrative, or healthcare support role preferred; Experience in behavioral health, particularly with geriatric populations, strongly preferred

SKILLS

• Strong organizational and multitasking abilities
• Effective written and verbal communication skills
• Knowledge of basic human behavior and patient interaction techniques
• Proficiency with office systems, electronic records, and data entry
• Customer service mindset with a compassionate approach to patient care
• Ability to remain calm and professional in high-pressure situations

At Fairfield Memorial Hospital, we seek highly skilled and compassionate individuals who share our mission to positively influence the health of those we serve. Our team is dedicated to delivering the best possible patient experience, and we are equally committed to creating a work environment where employees can thrive. FMH supports professional growth, values collaboration, and provides opportunities for team members to do their best work in service to our community.

NATURE OF WORK
The Senior Life Solutions Unit Clerk provides administrative and clerical support to the Geropsychiatric Program’s multidisciplinary team. This role manages patient documentation, coordinates communication, supports daily unit operations, and assists with patient transportation. The position plays a key role in ensuring efficient workflow, regulatory compliance, and a positive experience for patients and families.

KEY RESPONSIBILITIES

• Perform clerical and administrative duties for the Senior Life Solutions program
• Maintain patient charts, records, and documentation in compliance with hospital policies
• Process admissions, transfers, discharges, and patient demographic updates
• Enter charges and assist with billing processes
• Ensure strict adherence to HIPAA and patient confidentiality standards
• Communicate effectively with patients, families, and interdisciplinary team members
• Answer and manage telephone communications using professional etiquette
• Maintain unit supplies and complete requisitions as needed
• Prepare reports, census data, and daily unit documentation
• Coordinate and assist with patient transportation to and from the facility
• Assist patients entering and exiting vehicles in accordance with safety and fall prevention protocols
• Support patient experience by assisting with meals, menus, and general requests

BENEFITS

• 403(b) Retirement Plan
• 457 Retirement Plan
• PPO Health Insurance Plan
• HDHP Health Insurance Plan w/ Health Savings Account
• Dental Insurance Plan
• Vision Insurance Plan
• Short and Long Term Disability Insurance
• Basic and Voluntary Life Insurance Plans
• Paid Time Off (Vacation/Sick/Illinois Paid Leave/Holiday)
• Flexible Work Schedules
• Professional Development Opportunities

WHAT FMH HAS TO OFFER:
Fairfield Memorial Hospital provides a competitive salary and comprehensive benefits package designed to support the well-being and long-term success of our team members. We are committed to fostering a supportive, rewarding workplace where employees feel valued, engaged, and equipped to grow in their careers.

FMH is a drug-free workplace. All candidates must successfully complete a pre-employment drug screening as a condition of hire. We believe our people are our greatest strength and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.