EDUCATION/QUALIFICATIONS

• Required: High-School diploma
• Preferred: Prior healthcare experience or classes;

EXPERIENCE

Preferred: Experience with electronic medical record, handling of protected health information, registration and insurance verification in a medical office or hospital setting; Experience with Microsoft Excel, Outlook, and Word; Knowledge of general office business equipment and Internet skills.

SKILLS

Excellent keyboarding, customer service, organization and communication skills needed. Ability to work effectively in stressful situations through prioritization and multi-tasking as well as providing excellent customer service is important. Leadership and problem solving to support the daily needs of the clinic. Microsoft proficiency with Word, Outlook, and Excel.

At Fairfield Memorial Hospital, we seek highly skilled and compassionate individuals who share our mission to positively influence the health of those we serve. Our team is dedicated to delivering the best possible patient experience, and we are equally committed to creating a work environment where employees can thrive. FMH supports professional growth, values collaboration, and provides opportunities for team members to do their best work in service to our community.

NATURE OF WORK

The Patient Access Specialist at Horizon Healthcare plays a vital role in supporting daily clinic operations and delivering a seamless patient experience. This position serves as a primary point of contact for patients while coordinating closely with nursing staff, providers, and leadership to meet departmental goals, uphold patient safety standards, and ensure compliance with hospital and regulatory requirements.

The role is responsible for accurately collecting, entering, and maintaining patient demographic, consent, and insurance information across multiple electronic health record (EHR) systems. The Patient Access Specialist supports efficient clinic workflows by scheduling appointments, verifying insurance, obtaining required documentation, and facilitating communication between patients, clinical teams, and external partners. Timely, accurate, and detail-oriented work is essential to ensure continuity of care and support organizational objectives.

KEY RESPONSIBILITIES

• Greet and register patients, ensuring a welcoming and professional experience
• Accurately collect, verify, and maintain patient demographic, insurance, and consent information in multiple EHR systems
• Schedule appointments in accordance with provider availability and clinic protocols
• Verify insurance eligibility and benefits prior to services when applicable
• Obtain required forms, signatures, and documentation in compliance with policies and regulations
• Answer and manage a multi-line phone system, directing calls and addressing patient inquiries
• Collect patient payments and ensure proper documentation of transactions
• Scan, upload, and file protected health information (PHI) in accordance with established procedures
• Compile and transmit required data to the FMH billing department accurately and timely
• Coordinate referrals, requests for outside records, and communication with external offices or agencies
• Collaborate with clinical staff to maintain efficient patient flow and clinic operations
• Adhere to patient safety standards, HIPAA requirements, and all hospital and governmental policies
• Support additional administrative and operational tasks as assigned to meet clinic needs
   

BENEFITS

• 403(b) Retirement Plan
• Paid Leave for All Workers Act Leave (1 hour for every 40 hours worked)

WHAT FMH HAS TO OFFER

Fairfield Memorial Hospital provides a competitive salary and comprehensive benefits package designed to support the well-being and long-term success of our team members. We are committed to fostering a supportive, rewarding workplace where employees feel valued, engaged, and equipped to grow in their careers.

FMH is a drug-free workplace. All candidates must successfully complete a pre-employment drug screening as a condition of hire. We believe our people are our greatest strength and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.