Fairfield Memorial Hospital’s Home Health Agency has been recognized as a 2020 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.
HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2019 through March 2020. HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.
“We are extremely proud of Fairfield Memorial Hospital’s Home Health staff and their commitment to caring for our community. They are the most deserving of this recognition. Our focus here at FMH is to provide high-quality, compassionate care to our patients and we want our patients to experience the best patient care possible.” Stated FMH CEO Katherine Bunting-Williams.
“HHCAHPS Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Fairfield Memorial Hospital’s Home Health Agency and we congratulate them on their success.”
Fairfield Memorial Hospital’s Home Health Agency professionals provide Nursing, Physical Therapy, Occupational Therapy, and Speech Therapy services for patients in the comfort of their own home in Wayne and Edwards counties, and in portions of Richland, Clay, Marion, Jefferson, Hamilton, and White counties in Illinois. To learn more about FMH’s award winning Home Health services, contact FMH Home Health at 618-842-4049.
Pictured are some of the staff that make up the Home Health Team of Excellence: (front row, left to right) Amy Meeks, Registered Nurse; Kristie Whitehead, Registered Nurse, Home Health Nurse Manager; Katie Pittman, Registered Nurse; Kari Zurliene, Physical Therapy Assistant
(back row, left to right) Mavis Tate, Occupational Therapist; Heather Kessel, Registered Nurse; April Best, Speech Pathologist; Chantra McClurg, Registered Nurse